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6 Habits to Keep People from Wasting Your Time
“I’m sure you have noticed that, as a general rule, people with nothing to do want to do it with you.” -Zig Ziglar Do you know that person in your organization that always needs you? That always calls...
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Get Rid of Your Scaredy Cat Once and For All
The first time I ever had a job managing people, I heard secondhand that one of my employees said that I needed to grow a spine and actually give people feedback. Apparently he perceived that I’d let...
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9 Rules for Discussing Election Results at Work
The election is over in the United States and most races are now settled. There are winners and losers and many who want to discuss results. Sadly, these discussions often show up in the workplace. In...
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How To Restore Productivity When People Are Angry
Luke and I ran in a turkey trot race last week (he rode via jogging stroller, which was allowed at this race). I thought it would be adorable for him to get a race t-shirt. So, I emailed a month in...
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Four Lessons You Can Learn From My Stupid Mistake
Fifteen years ago, I worked for an education business. Part of my job was to supervise all the instructors at our location. I recruited a good staff and got lots of engagement with the people I hired....
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3 Reasons Why Punishing A Team Is A Bad Idea
Earlier this year, a potential client asked for advice on handling a difficult employee. After learning a bit about the situation, it seemed like he had tried lots to accommodate this employee, but...
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5 Ways to Stop Teams From Fighting
Imagine for a moment that you’ve been leading a team that has consistently had a difficult working relationship with another team in your organization. The other team is led by someone else…and you...
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Do You Make This Mistake In Tough Situations?
Last week, I was facilitating a client workshop on how to authentically apologize. The group was discussing poor apology examples and one attendee mentioned that they received an apology via instant...
View ArticleWhere’s the Best Place For Tough Conversations?
Why taking a step up is vastly better in tough situations than taking a step down. [youtube id="35-skVt4_Yo"] [reminder]Do you have a question for a future QuickCoach segment?[/reminder]
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Are You Making These 5 Mistakes When Empowering Others?
Ten years ago, I managed a team of part-time employees. Over the course of a year-long assignment, I carefully groomed one person whom I thought could take on a leadership role after I left. Like many...
View Article3 Reasons That Conversation Didn’t Go Well
Our family was at the gym this past weekend and I saw a public service announcement on the TV. A young man on the screen was telling the story of an automobile accident. He admitted to texting while...
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How To Handle Anger Without Losing Your Temper
A friend of mine was working for a small software company years ago and was attending an all-company retreat. When everyone returned from one of the session breaks, they found the CEO and the COO of...
View ArticleWhat Do I Do When Someone Attacks Me In A Meeting?
[youtube id="tRR-4WUCOsk"] You need to think fast when someone attacks you in a large forum. Here are three things to do that will help you keep control.
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5 Actions To Take With A Problem You Can’t Fix
I was conducting a training earlier this week when one of our clients asked about handling a tough situation. He’s responsible for making sure that supplies and parts are available to a production...
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How To Handle That Person Who Won’t Change
Several years ago I helped support a team that was rolling out a new initiative. The initiative was a good one and had strong support from management and most of the employees. People bought into the...
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How To Tell Someone They Messed Up
Last week, one of our clients asked me, “This human relations stuff is all well and good, but how do I talk to someone when they messed up?” This isn’t an enjoyable task, but a necessary one if we...
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Is This Simple Request Holding You Back?
Like most people, I dislike difficult conversations and struggle to find the right words when tough, professional issues need to be addressed. I’ve discovered from past mistakes that it’s usually...
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To Those Who Want Great Careers: Don’t Do What This Guy Did
Virtually everyone reading these words has worked for a boss they disliked, who had horrible people skills, or who prompted dread in going to work. That’s why this article in the Huffington Post that’s...
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5 Ways To Address A Hostile Audience
Almost everyone I know has engaged in difficult conversations in the workplace…but what do you do when that difficult conversation needs to happen with an audience, during a presentation? Virtually...
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Answering This Question Makes Difficult Conversations Easier
I recently met with a client who was planning for a conversation with a senior leader. She was preparing to convey some of her ongoing concerns about the culture of their organization. She asked my...
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How To Care About Jerks
You dread it. It suddenly becomes apparent that your job will, once again, require you to interact with a jerk. That one customer that simply never shuts up about how great they are. That one colleague...
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How to Not Take Things So Personally
Earlier this week, I interviewed Tom Henschel, a top executive coach and host of The Look & Sound of Leadership show. We discussed how to handle a boss who’s a jerk. One of Tom’s key points was to...
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